Hello,

My name is Jessie (she/her). I'm a Taiwanese-Canadian product designer from Vancouver, BC, living as a polite expat in San Francisco. Currently, I design for Apple Health Special Projects.


Previously, I designed developer experience for Apple.

I created aviation analytics products for Boeing, built data visualizations, and conducted research in vision science.


Read my TL;DR.
Due to NDAs, I can't share details of my work on B2B solutions and internal services. Contact me to learn more about my process.
TL;DR

I'm a generalist. I understand that different kinds of chaos can feel very similar, whether at a startup or a monolithic enterprise.

I've designed complex systems, often involving lots of data in specialized domains like aviation, devOps, and healthcare.

Prior to joining Apple, I began my career as a solo designer on many large engineering projects, growing layers of thick skin by also playing the role of researcher, product manager, and design evangelist.

Nov 2018 — Jan 2020
Developer Experience

At Apple, I conducted user research and usability testing for Apple Cloud Services prior to the launch of an internal self-service PostgresSQL offering.

A box containing overflowing tool-like objects, including databases, marbles, and microchips.

To help iTunes and Maps engineers manage a large number of data processing jobs, I designed a task scheduling and workflow management feature for our PaaS (similar to Apache Airflow), allowing engineers to create, schedule, and monitor complex Apache Spark workflows.

Jan 2014 — Sep 2018
Aviation

At Boeing, I created data products to help engineers and analysts do more with numbers.

An aircraft travelling in the southwest direction.

This included dashboards to forecast aircraft life cycles, market evaluation tools for estimating flight disruption costs, and fuel efficiency dashboards to help airlines reduce operating costs.

I designed and tested a whitespace product to improve an existing disruption management tool, with the goal to help airline operation centers track flight status and mitigate delays.

I introduced a new design system to revamp legacy analytics applications that help engineers monitor and anticipate aircraft maintenance issues.

Jan 2014 — Dec 2015
DataVis

As a data designer for an atomic startup, I created many interactive data dashboards for our primary client, Boeing.

A stack of papers, with the frontmost page containing a hybrid area and line chart.

Outside of client work, I had a lot of fun creating data stories to promote our company in the open data community.

Here, I refined my own design and development process, learned to roll with the ambiguity and chaos that is startup life, and also leveled up in navigating the intricacies of a massive organization like Boeing.

Sep 2011 — Apr 2014
Vision Science

At the University of British Columbia, I managed the Visual Cognition Lab and led research projects that explored interesting quirks with visual perception.

An eye with elaborate eyelashes on the left-hand side.

On one data visualization project, we used radical encodings like luminance and orientation to see whether people can effectively understand correlation from those unconventional charts.

I programmed experiments, conducted trials, performed statistical analysis, and had a blast making data beautiful and meaningful.